Today I came to the stark realization that just because you can use a cell phone, doesn't mean you are qualified to work for the cell phone company. Reason:
My phone died on Friday. Saturday I went to the T-Mobile store to see if they could help me out. It wouldn't charge and it wouldn't turn on correctly. So, I figured my battery was probably just bad. They gave me a new SIM card - that didn't fix the problem. So, the girl told me to call T-Mobile and they should send me a replacement because my phone was less than a year old. I wanted to say -HOW am I supposed to call them? MY PHONE IS DEAD! I did ask what number I was supposed to call - I am sure some people memorize random useless customer service phone numbers just for fun ... but I have better things to do with my spare time and three brain cells. I also asked her if she was sure all of my contacts were transferred to the new SIM card. She was obviously annoyed as she gave me the number and said that either my contacts were on the SIM card or my phone. Thanks, that's helpful.
Well, I called T-Mobile. Of course they can't replace it - I'm just a peon on a gigantic corporate account and I'm 'not authorized' to replace my own dead phone.
So, I waited until I came to work. I submitted the request for a new phone. I got a 'loaner' phone from HR until the new one arrives. I put my SIM card in the 'loaner' and found that all my contacts were not on my SIM card. So, I drove BACK to the T-Mobile store to ask her if she could pull my contacts (all 237 of them) off my dead phone and put them on the SIM card. I didn't ask this because I didn't know HOW to transfer them from Phone to SIM - but because MY PHONE WAS DEAD and I couldn't do it myself. She was like, "well, if your phone won't turn on, then there's nothing I can do for you." She gave me some crap about finding a computer and checking their website to see if maybe possibly my contacts might have been saved to an online account which I cannot access because, again, I am a peon and I'm 'not authorized' to do so! I finally said...."Could you maybe try another battery and see if it will turn on?"
To which she almost exasperatedly said, "You mean you haven't tried another battery?" How do you respond to that? "Oh my gosh! I totally forgot that I have like six spare batteries in my drawer at home. Why didn't I totally think to do that before? You are the smartest person ever! For sure!" Duh! They seriously need to do something about their hiring standards.
My phone died on Friday. Saturday I went to the T-Mobile store to see if they could help me out. It wouldn't charge and it wouldn't turn on correctly. So, I figured my battery was probably just bad. They gave me a new SIM card - that didn't fix the problem. So, the girl told me to call T-Mobile and they should send me a replacement because my phone was less than a year old. I wanted to say -HOW am I supposed to call them? MY PHONE IS DEAD! I did ask what number I was supposed to call - I am sure some people memorize random useless customer service phone numbers just for fun ... but I have better things to do with my spare time and three brain cells. I also asked her if she was sure all of my contacts were transferred to the new SIM card. She was obviously annoyed as she gave me the number and said that either my contacts were on the SIM card or my phone. Thanks, that's helpful.
Well, I called T-Mobile. Of course they can't replace it - I'm just a peon on a gigantic corporate account and I'm 'not authorized' to replace my own dead phone.
So, I waited until I came to work. I submitted the request for a new phone. I got a 'loaner' phone from HR until the new one arrives. I put my SIM card in the 'loaner' and found that all my contacts were not on my SIM card. So, I drove BACK to the T-Mobile store to ask her if she could pull my contacts (all 237 of them) off my dead phone and put them on the SIM card. I didn't ask this because I didn't know HOW to transfer them from Phone to SIM - but because MY PHONE WAS DEAD and I couldn't do it myself. She was like, "well, if your phone won't turn on, then there's nothing I can do for you." She gave me some crap about finding a computer and checking their website to see if maybe possibly my contacts might have been saved to an online account which I cannot access because, again, I am a peon and I'm 'not authorized' to do so! I finally said...."Could you maybe try another battery and see if it will turn on?"
To which she almost exasperatedly said, "You mean you haven't tried another battery?" How do you respond to that? "Oh my gosh! I totally forgot that I have like six spare batteries in my drawer at home. Why didn't I totally think to do that before? You are the smartest person ever! For sure!" Duh! They seriously need to do something about their hiring standards.
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